> For the complete documentation index, see [llms.txt](https://docs.kivy.fun/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.kivy.fun/kivy-project/contact.md).

# Contact Us

You can contact us in several different ways:

## Issue Tracker

If you have found an issue with the code or have a feature request, please see our [issue tracker](https://github.com/kivytech/kivy/issues). If there is no issue yet that matches your inquiry, feel free to create a new one. Please make sure you receive the mails that github sends if we comment on the issue in case we need more information. For bugs, please provide all the information necessary, like the operating system you're using, the **full error message** or any other logs, a description of what you did to trigger the bug and what the actual bug was, as well as anything else that might be of interest. Obviously, we can only help if you tell us precisely what the actual problem is.

## Mail

For users of our framework, there is a mailing list for support inquiries on the [kivy-users Google Group](https://groups.google.com/group/kivy-users). Use this list if you have issues with your Kivy-based app. We also have a mailing list for matters that deal with development of the actual Kivy framework code on the [kivy-dev Google Group](https://groups.google.com/group/kivy-dev).

## IRC

**#Kivy on irc.freenode.net**

IRC is great for real-time communication, but please make sure to **wait** after you asked your question. If you just join, ask and quit we have **no way** of knowing who you were and where we're supposed to send our answer. Also, keep in mind we're mostly based in Europe, so take into account any timezone issues. If you're unlucky more than once, try the mailing list.

If you don't have an IRC client, you can also use [Freenode's web chat](http://webchat.freenode.net/), but please, don't close the browser window too soon. Just enter `#kivy` in the channels field.

Please read our [Community Guidelines](https://github.com/kivytech/kivy/wiki/Community-Guidelines/) before asking for help on the mailing list or IRC channel.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.kivy.fun/kivy-project/contact.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
